Privacy Policy

1. Who we are

Tension One LLC operates tension1.com and is the party responsible for the personal data described here. This policy explains what personal data the site collects, why it is collected, and what happens to it.

• Name. Tension One LLC
• Address. Dallas, TX, United States
• Phone. +1 469-629-7327
• Contact. contact page

2. What we collect

• Contact form. Your name, email address, chosen subject and the message you write. This is the information needed to answer you.
• Newsletter. Your email address, plus the date you confirmed your subscription.
• Technical logs. Requests to the site are logged with an IP address, a timestamp and the page requested. Logs are used to detect abuse and to diagnose failures.
• Rate limiting. The IP address used to submit a form is recorded for a short period, so the same connection cannot flood the site with submissions.
• Usage measurement. Where analytics is active, aggregate usage data such as pages viewed, approximate location derived from IP address, device type and referring source.

We do not ask for, and you should not send us through this site, sensitive personal information such as government identifiers, financial account details or health data.

3. What we do not collect

We do not sell personal data, we do not share it for cross-context behavioral advertising, we do not rent mailing lists, and we do not run advertising trackers or behavioral profiling on this site.

4. Legal basis and purpose

Contact data is processed to respond to your inquiry. Newsletter data is processed on the basis of your explicit consent, given by confirming the link sent to your address. Technical logs and rate limiting are processed on the basis of our legitimate interest in keeping the site available and free from abuse. Analytics is processed on the basis of legitimate interest in understanding which content is useful, or of consent where consent is required in your jurisdiction.

5. How long we keep it

• Contact messages are kept for up to twenty-four months after the last exchange, then deleted.
• Newsletter subscriptions are kept until you unsubscribe. Unconfirmed subscriptions are removed after a short period.
• Technical logs are rotated and deleted automatically after ninety days.
• Rate limiting records are kept only as long as the limit window they serve.
• Analytics data is retained according to the retention setting configured in the analytics account.

6. Third parties

• Hosting. The site and its database are hosted on servers operated by our hosting provider, which processes data on our instruction.
• Email delivery. Notifications and newsletter emails are sent through an SMTP provider.
• Google reCAPTCHA. Forms are protected by reCAPTCHA to tell humans from automated submissions. Its use is subject to the Google privacy policy and terms of service.
• Google Analytics 4. Where the analytics tag is active, it records aggregate usage of the site. Google acts as our service provider for this processing.

These providers may store or process data on servers located outside your country, including in the United States. Where required, transfers rely on the safeguards published by the provider concerned.

7. Cookies

The site sets a session cookie, which is required for form security and for the administration area. It is strictly necessary and cannot be turned off without breaking the forms. Third parties named above may set their own cookies when their service is loaded on a page, in particular reCAPTCHA and, where active, analytics. Your browser settings let you block or delete cookies, at the cost of some site functions.

8. Your rights

Subject to the law that applies to you, you can ask us to confirm whether we hold personal data about you, give you a copy of it, correct it, delete it, provide it in a portable format, or stop processing it. Every newsletter email carries a one-click unsubscribe link, and unsubscribing takes effect immediately.

To exercise any of these rights, write to us through the contact page. We respond within the period required by the law applicable to your request. We may need to verify your identity before acting on it, and we will not treat you differently for exercising a right.

If we decline a request, you may appeal that decision by replying to our response or by contacting us again through the same page, stating that you are appealing. We will review the appeal and explain the outcome in writing. Texas residents who remain dissatisfied may contact the Office of the Texas Attorney General.

9. Children

The site is aimed at construction and engineering professionals and at property owners. It is not directed at children, and we do not knowingly collect personal data from anyone under sixteen. If you believe a child has sent us personal data, contact us and we will delete it.

10. Security

Access to the administration area is protected by authentication, attempt limiting and session expiry. Form submissions are protected against cross-site request forgery. Uploaded files are restricted to images and cannot be executed by the server. No system is perfectly secure, and we cannot guarantee that a transmission to the site is immune from interception.

11. Changes to this policy

If this policy changes, the revised version is published on this page with a new revision date.